Complaints Procedure

Our school is committed to providing the very best education for our young
people and we want our pupils to be healthy, happy and safe and to do
well. We recognise the importance of establishing and maintaining good
relationships with parents, carers and the wider community. We are aware
that there may be occasions where people have concerns or complaints
and the following procedure sets out the steps that should be followed in
order to resolve these as promptly, fairly and informally as possible.
School governing bodies are required under Section 29 of the Education
Act 2002 to have in place a procedure for dealing with complaints relating
to the school. Sometimes when concerns are more specific, there are
alternative and more appropriate policies for dealing with them. The
following lists specific topics and the correct policy to refer to should you
have a concern or complaint. You can access these policies on the school
website or ask for a copy from the school office.

 

Please click here to view our complaints policy.

Special Educational Needs: you can use this policy to complain unless
your child has an Education, Health and Care Plan and you wish to
appeal against a decision that the local authority has taken. If this is
the case, you need to contact the local authority.